We want you to feel confident shopping with GreekLife.Store. If something is not right with your order, contact us at info@greeklife.store, and we will help you resolve it.
Return window
You may request a return within 15 calendar days after your order is delivered.
The delivery date is the date shown by the shipping carrier’s tracking information. Returns requested after the 15-day return window may not be accepted.
Return eligibility
To qualify for a return, an item must:
- Be unused, unworn, unwashed, and in its original condition.
- Include its original packaging, tags, and accessories, when applicable.
- Have no damage, stains, odors, alterations, or missing parts.
- Be accompanied by the order number or another proof of purchase.
We reserve the right to deny a refund if a returned item does not meet these conditions.
How to request a return
Before mailing an item, email info@greeklife.store with:
- Your name and order number.
- The item you would like to return.
- The reason for the return.
- Photographs if the item is damaged, defective, or incorrect.
We will review your request and provide return instructions. Do not send a return before receiving authorization from us. Items returned without authorization may not be accepted.
Please do not send products back to the manufacturer or fulfillment partner.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or different from what you ordered, contact us within 15 calendar days of delivery.
Include your order number and clear photographs showing the problem. If we confirm the issue, we will offer an appropriate resolution, such as:
- A replacement at no additional cost.
- A refund to your original payment method.
- Store credit, if you prefer it.
GreekLife.Store will cover reasonable return-shipping costs when we sent the wrong item or when an item arrived damaged or defective. Depending on the circumstances, we may not require the damaged or incorrect item to be returned.
Personalized and custom products
Products created using customer-provided names, text, photographs, artwork, colors, designs, or other personalization cannot be returned because of a change of mind, ordering error, or preference.
Personalized and custom products remain eligible for a replacement or refund if they arrive damaged, defective, misprinted, or materially different from the approved order details.
Please review all personalization details carefully before submitting your order.
Non-returnable items
The following items cannot be returned:
- Gift cards.
- Digital products or downloadable files.
- Personalized or custom-made products, except when damaged, defective, misprinted, or incorrect.
- Items clearly identified as final sale before purchase.
- Items that have been used, worn, washed, altered, damaged after delivery, or returned with missing parts.
Contact us before purchasing if you have questions about whether a particular item is returnable.
Sale and discounted items
Sale and discounted items are eligible for return if they otherwise meet this policy, unless the product was clearly identified as final sale before purchase.
Exchanges
Eligible, non-personalized items may be exchanged when the requested replacement is available.
To request an exchange, contact info@greeklife.store within 15 calendar days of delivery. If the replacement is unavailable, we may offer a refund or store credit.
Personalized products can only be exchanged when they are damaged, defective, misprinted, or incorrect.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within five business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Refunds apply to the returned merchandise and applicable taxes. Original shipping charges are not refundable unless:
- We sent an incorrect item.
- The item arrived damaged or defective.
- The refund is otherwise required by law.
We do not charge a restocking fee for eligible returns.
Return-shipping costs
For ordinary returns, including changes of mind, size preferences, or customer ordering errors, the customer is responsible for return-shipping costs.
When GreekLife.Store sent an incorrect item or the item arrived damaged or defective, we will provide return instructions and cover reasonable return-shipping costs.
We recommend using a trackable shipping service. GreekLife.Store is not responsible for unauthorized returns or return packages lost before reaching us.
Gifts
Refunds are normally issued to the original payment method used for the order.
If you received an item as a gift, contact us at info@greeklife.store. Depending on the order and payment method, we may be able to provide store credit instead of refunding the purchaser.
Return address
After your return has been authorized, mail it to:
GreekLife.Store
6300 N Wickham Road
Suite 130/179
Melbourne, FL 32940
United States
Do not mail an item to this address until you have contacted us and received return authorization.
Contact us
For return, exchange, or refund questions, contact:
GreekLife.Store
Email: info@greeklife.store
6300 N Wickham Road
Suite 130/179
Melbourne, FL 32940
United States
GreekLife.Store is operated by Apedes LLC.